Quality Assurance

Along the value-added chain

We do not want to find stems, stones, stalks or other things in the product bag. Sorting all this from the bag is considerably more difficult than ensuring that, as far as possible, this stuff does not end up there in the first place.

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This is why, for us, quality work begins at the source. Planning the cultivation, harvest, transport, several quality analyses to the delivery to our customers - what this looks like in detail, for example in the case of our fennel-aniseed-caraway tea, can be seen here.

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Interview Dr. Scheutwinkel

What's the advantage of starting quality controll directly at the source? We've asked Dr. Scheutwinkel.

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Sworn expert for food hygiene, microbiology and toxicology

Be honest: would you ever eat off our floor?

As a hygienist, I would never eat off the floor, even if it looked really clean. However, I can categorically state that the cleaning and disinfection regime in the company is adhered to.

What does quality assurance mean?

Quality assurance is a general approach of doing everything necessary to bring food to market that is faultless and safe from a quality point of view. In short, that means living up to and safeguarding everyday discipline in the manufacturing processes with the entire quality assurance system.

Read the whole interview with Dr. Scheutwinkel here.

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Integrated management

Big ideas alone will not suffice; they must be made comprehensible in processes and structures, verifiable at all times and suitable for everyday purposes.

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The controlled, documented flow of goods was a reality for us before it became binding in law with the EU Eco Ordinance of 1991. We introduced certified environmental management as early as 1997. At the same time, a quality management system was established. As these different systems routinely came into contact several times, we had them brought together and certified as one seven years later. Like cogs in clockwork, quality, environmental and social objectives have been interlocking since then.

Here is an example: if our purchasing department buys tea in India, it has to find a supplier that grows organically, shares our expectations regarding quality and fulfils them reliably. The supplier must be able to adhere to international work guidelines and show compliance with environmental protection measures. The subject of purchasing at source is a complex one. We have defined precisely the steps that must be taken for a supplier to become a Lebensbaum supplier.

We check to see whether our systems work: internally on a continuous basis, and externally once a year (certification). Nothing is set in stone. If necessary, corrections are made. Since the early pioneering days, the blessing of organized activity has been a valuable resource. This objectivity sometimes appears bureaucratic, serious, German even! But it allows us a degree of satisfaction: we know we are making progress.

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Full Container Loads

We always transport our coffee, tea and spices by ship. In full containers.

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Our company headquarters in Diepholz is then not too far from the international ports of Hamburg and Bremen. All this brings about the desirable result that the quality is right and that consumption of resources from transportation is kept to a minimum.

One must also not forget that connoisseurs prefer consignments sent by ship because, unlike air-freighted tea, these are not subject to abrupt changes in climate.

In order to secure our products' quality our purchasing department sees to it that Lebensbaum raw materials are only stored in containers together with Lebensbaum raw materials. This prevents contamination.

To avoid our raw materials to be affected by each others' aroma, we make sure spices are not shipped in the same container as tea. Our coffee orders fill up the containers by themselves, anyway.

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Our quality assurance process ensures that we produce flawless products. Find out here how that process works and why this task plays an important role for us right from the outset in our suppliers’ fields.